“Understand what business you’re really in. That’s what benefit you provide customers. Not what product.”

The innovator’s dilemma: “Understand what business you’re really in. That’s what benefit you provide customers. Not what product.”

H/T Tech Dirt.

Economics of abundance: “Find the scarcity that abundance creates.”

All of this fits into the news (and many other industry) fracturing conversation. Which might have led leaders to take more serious predictions, like this prescient one from 1994 about the future of tablet computer.